Privacy Policy

At Greater London Properties we respect the privacy of all our customers and clients to our website. This policy is concerned with how we collect information, what we do with it and what controls you have.

Your Privacy
We take our duty to process your personal data very seriously. This policy explains how we collect, manage, use and protect your personal data.

1. Who are we?
Greater London Properties (glp.co.uk) is a registered Limited company (reg. 04949945) registered address 49 Broadwick St, London, W1F 9QR.

2. What personal data we collect and how we use it

What we need
Greater London Properties are a registered estate agency company. We receive data through our website when a customer registers interest in a property/properties and/or a landlord/vendor wants a service from us.

We will usually collect basic personal data about you like your name, postal address, telephone number, email address which is help on our CRM system until our customer/client no longer needs our services and asks to be unsubscribes.

Why we need it
We collect your personal data in connection with specific requests for our services, such as information on new properties to market, new government regulations for landlords, general newsletter industry news.

The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don’t have to disclose any of this information to browse our sites. However, if you choose to withhold requested information, we may not be able to provide you with certain services.

Our marketing
Sometimes, with your consent, we will process your personal data to provide you with information about industry news that is relevant or a new government regulation that may affect you.

Greater London Properties also processes your data when it is in our legitimate interests to do this and when these interests do not override your rights. Those legitimate interests include providing you with information on our properties, new regulations, special offers and customer feedback. Please see the section on ‘Legitimate Interest’ for more information.

How we obtain your details
We will also hold information about your details so that we can respect your preferences for being contacted by us.

We collect your personal information in a number of ways:

  • When you provide it to us directly.
  • When you provide permission to other companies to share it with us (including Rightmove and Zoopla).
  • When we collect it as you use our websites or apps.
  • From publicly available sources (where possible) to keep your information up to date (e.g. the Post Office’s National Change of Address database).

We combine the information from these sources with the information you provide to us directly.

When providing permission for 3rd party organisations to share your data you should check their Privacy Policies carefully to understand fully how they will process your data.

Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

Contact form (this Website)
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: company name, email address, first name, last name and phone number.

Mailing list or newsletter (this Website)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website.
Personal Data collected: company name, email address, first name, last name and phone number.

Phone contact (this Website)
Users that provided their phone number might be contacted for commercial or promotional purposes related to this Website, as well as for fulfilling support requests.

Personal Data collected: phone number.

Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy

Google+ +1 button and social widgets (Google Inc.)
The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy

Twitter Tweet button and social widgets (Twitter, Inc.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy

LinkedIn button and social widgets (LinkedIn Corporation)

The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

WordPress Stats (Automattic Inc.)

WordPress Stats is an analytics service provided by Automattic Inc.

Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy

Remarketing and behavioral targeting
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.

This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

AdWords Remarketing (Google Inc.)

AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

Twitter Remarketing (Twitter, Inc.)

Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

LinkedIn Website Retargeting (LinkedIn Corporation)

LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of this Website with the LinkedIn advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

Anything else?
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and our CRM system we use Bright Logic and BriefYourMarket.

3. Legitimate interests
We have a number of lawful reasons that mean we can use (or ‘process’) your personal information. One lawful reason is something called ‘legitimate interests’. Broadly speaking Legitimate Interests means we can process your personal information if:

• We have a genuine and legitimate reason.
and
• We are not harming any of your rights and interests.

Please read the ‘Legitimate Interest‘ statement for more information.

4. Sharing your information
We only disclose information to third parties or individuals when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:

  • If you have agreed that we may do so.
  • When we use other companies to provide services on our behalf.
  • If we receive a complaint about any content you have posted or transmitted to or from our/one of our third party sites, to enforce or apply our Terms & Conditions or if we believe that we need to do so to protect and defend the rights, property or personal safety of employees at Greater London Properties.

And, we will never sell or rent your personal information to other organisations.

5. Retaining your information
If you request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information.

6. What are your rights?
A new data protection law, starting in May 2018, gives everyone a number of very important rights. These are:

  • Transparency over how we use your personal information (right to be informed).
  • Request a copy of the information we hold about you, which will be provided to you within one month (right of access).
  • Update or amend the information we hold about you if it is wrong (right of rectification).
  • Ask us to stop using your information (right to restrict processing).
  • Ask us to remove your personal information from our records (right to be ‘forgotten’).
  • Object to the processing of your information for marketing purposes (right to object).
  • Obtain and reuse your personal data for your own purposes (right to data portability).
  • Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you would like to know more about your rights under the data protection law see the Information Commissioners Office click here to visit website.

7. How to contact us
If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact our Data Protection Officer Kate Twigg (details at the bottom of this page) who will be happy to help. If you wish to raise a complaint on how we have handled your personal data, you can contact our data protection officer who will investigate the matter.

Our data protection officer can be contacted by writing to:

Data Protection Officer
65 Judd Street, London, WC1H 9RF
Or by emailing: bloomsbury@glp.co.uk
If you wish to talk to us about anything in the policy or the information we hold about you please contact our support services team:

  • By telephone: 0207 113 1066
  • By email: bloomsbury@glp.co.uk
  • By post: 65 Judd Street, London, WC1H 9QR

This document was last updated: May 2018

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